Refund Policy (7-Day Money-Back Guarantee)
Last updated: October 2026
1. 7-Day Money-Back Guarantee
At Best Media UK, every new subscription purchase is backed by a 7-day money-back guarantee starting from the date your login credentials are activated.
2. How to Request a Refund
If you experience technical issues or the service does not perform as expected on your device, please contact our UK support team via WhatsApp (+44 7988 595821) or email ([email protected]) within 7 days of activation, quoting your order reference.
3. Troubleshooting & Resolution
Our support specialists will first check whether a simple configuration adjustment (such as switching from M3U to Xtream Codes API or adjusting player buffer settings) resolves the issue. If you remain unsatisfied or the issue cannot be resolved, we will issue a full 100% refund.
4. Processing Times
Approved refunds are processed promptly in GBP (£) back to your original payment method. Depending on your UK bank or card issuer, funds typically appear on your statement within 2 to 5 working days.